Terms and Conditions
Last updated: February 2026.
The following terms and conditions apply to all roofing services provided by Right Choice Roofing and Repair. By accepting a proposal or authorizing work to proceed, the customer agrees to the terms outlined below. We have written these terms in plain language so there is no confusion about what is expected from both parties. If you have any questions about these terms, please contact us before your project begins and we will be happy to explain anything in detail.
For a summary of our workmanship warranty coverage and the Premium Protection Plan, please visit our Warranty page.
Scope of Our Workmanship Warranty
Right Choice Roofing and Repair provides a written workmanship warranty on every project we complete. This warranty covers the quality of our labour and installation. The warranty periods are as follows:
Roof Repairs: 2-year workmanship warranty from date of completion.
Shingle Roof Replacements: 10-year workmanship warranty from date of completion.
Flat Roof Replacements: 10-year workmanship warranty from date of completion.
Slate Roof Replacements: 15-year workmanship warranty from date of completion.
These warranty terms apply equally to both residential and commercial clients.
Material and Equipment Warranty Disclaimer
The customer agrees and does acknowledge that Right Choice Roofing and Repair does not provide a warranty for materials or equipment. Roofing materials including but not limited to shingles, membranes, underlayment, flashing, vents, and related components are covered under the respective manufacturer’s warranty. The terms, length, and conditions of material warranties are determined solely by the manufacturer and are separate from our workmanship warranty.
Right Choice Roofing and Repair will assist customers with manufacturer warranty claims when applicable, but the resolution of such claims is ultimately at the discretion of the manufacturer.
Indemnification and Liability Limitations
By accepting a proposal and authorizing work to proceed, the customer agrees that Right Choice Roofing and Repair is hereby indemnified of the following:
Maintenance Responsibility
The purchaser is responsible for any necessary upkeep and maintenance of any roofing system replacement or repair. This includes but is not limited to keeping gutters and downspouts clear of debris, removing accumulated leaves and branches from the roof surface, trimming overhanging tree branches, ensuring adequate attic ventilation, and scheduling periodic roof inspections. Failure to maintain the roofing system in reasonable condition may void the workmanship warranty.
Hidden Contributing Failures
Right Choice Roofing and Repair is indemnified against any damage or failure that may occur due to a hidden contributing roofing system failure. This includes any hidden contributing system failures that may cause failure to a replacement or repair purchase, and any hidden factors that may be the cause or a contributing factor that may contradict an initial assessment made by our estimator.
The customer agrees that Right Choice Roofing and Repair can only assess information available at the time of assessment and provide recommendations based on information available at that time. Roofing systems often contain layers of materials, structural components, and connections that are not visible until the existing roof is removed or the area is opened up. Conditions such as rotted decking, previous improper repairs by other contractors, deteriorated underlayment, concealed moisture damage, or structural deficiencies that are not visible during an external inspection are considered hidden factors.
Non-Negligent Incidental Damage
Right Choice Roofing and Repair is indemnified against any non-negligent damage that may occur during or after service is provided. Roofing work requires activities that generate vibrations, impact, and movement on the structure. The customer is responsible to determine if any objects, ceiling fixtures, or wall fixtures inside the property are at risk due to expected rooftop vibrations caused by necessary actions while providing service. This includes but is not limited to hammering, material removal, equipment movement, and other standard roofing activities.
We recommend that customers secure any fragile items, loose light fixtures, hanging artwork, or shelved objects prior to the start of any roofing work. If you have any specific concerns, please raise them with our team before work begins.
Acts of God
Right Choice Roofing and Repair is not responsible for damage caused by acts of God. This includes but is not limited to severe storms, tornadoes, hurricanes, lightning strikes, earthquakes, flooding, extreme ice storms, and any other extraordinary natural events that are beyond reasonable anticipation and control.
Force Majeure
Right Choice Roofing and Repair is not responsible for any failure or delay in performing services or honouring warranty obligations caused by events of force majeure. This includes circumstances beyond our reasonable control such as natural disasters, government actions, labour disputes, supply chain disruptions, pandemics, and similar events.
Wildlife Damage
Damage caused by wildlife including but not limited to raccoons, squirrels, birds, rodents, and insects is not covered under our standard workmanship warranty. Wildlife behaviour is unpredictable and cannot be prevented through standard roofing installation practices. Customers seeking protection against wildlife damage may enroll in our Premium Protection Plan, details of which are available on our Warranty page.
Vandalism
Damage resulting from vandalism, tampering, or intentional destruction of the roofing system by any party is not covered under our workmanship warranty.
Faulty Materials or Equipment
Defects in roofing materials or equipment that are the result of manufacturing issues are not the responsibility of Right Choice Roofing and Repair and are not covered under our workmanship warranty. Such issues fall under the manufacturer’s warranty. We will assist customers in pursuing manufacturer warranty claims where applicable.
What Voids the Workmanship Warranty
Modifications by Another Contractor
The customer hereby agrees that any modifications, reversions, or changes made to a purchased roofing system replacement or installation completed by Right Choice Roofing and Repair by another contractor will void the workmanship warranty. This applies to any alterations to the roofing system, whether structural or cosmetic, performed by anyone other than Right Choice Roofing and Repair.
If additional work or modifications are needed after project completion, contact us directly so we can handle it and preserve your warranty coverage. This policy exists to protect the integrity of the original installation and is standard practice across the roofing industry.
Failure to Maintain the Roofing System
The workmanship warranty may be voided if the customer fails to perform reasonable and routine maintenance on the roofing system as outlined in the Maintenance Responsibility section above. A roofing system that has been neglected or improperly maintained may develop issues that are not related to the original installation or workmanship.
Additional Work and Change Orders
Roofing projects can sometimes reveal conditions that were not visible during the initial assessment. When the existing roofing materials are removed, hidden damage such as rotted decking, deteriorated underlayment, rusted flashing, or structural issues may be discovered that require additional work to complete the project properly.
The customer agrees that any unknown necessary additional work that is required to complete a pre-proposed purchase is extra and will be billed accordingly, based on what is required. Any additional work will be presented to the purchaser for authorization prior to completion. Right Choice Roofing and Repair will not proceed with any additional work without the customer’s explicit approval.
The customer acknowledges that authorization is required to proceed with any additional work and agrees that Right Choice Roofing and Repair is not responsible for any delays or damage that may occur if the customer fails to authorize any additional work in a timely manner.
The customer also agrees and acknowledges that variances in pre-proposed services may be required if complications arise with regards to any hidden or unknown factors necessary to complete the proposed purchase.
Customer Availability During Service
The customer agrees to be available in person or by some other means (phone, text, or email) at the time of service to accommodate any necessary changes or authorization requirements. Roofing projects can be unpredictable, and having access to the customer for quick decisions helps keep the project on schedule and avoids unnecessary delays or additional costs.
Shared Property and Neighbour Notification
The customer acknowledges that any prior notifications or communication with regards to shared property owners or neighbours is the responsibility of the purchaser. This includes but is not limited to properties with shared roof lines, semi-detached homes, townhouses, row houses, and any property where roofing work may affect or be visible to an adjacent property owner.
It is the customer’s responsibility to accommodate all necessary full disclosure requirements and to notify neighbouring property owners or shared property stakeholders before work begins. Right Choice Roofing and Repair is not responsible for any disputes, complaints, or claims arising from the customer’s failure to provide adequate notice to neighbouring parties.
Municipal By-Law Compliance
The customer agrees to abide by any City of Toronto or applicable municipal by-law requirements. This includes but is not limited to building permits, noise by-laws, waste disposal regulations, and any other municipal requirements that may apply to the roofing project. If you are unsure whether a permit is required for your project, we recommend contacting your local building department or asking our team and we will do our best to advise you.
Payment Terms
Payment Due Upon Completion
All payments are due immediately upon completion of the proposed service. Accepted payment methods will be confirmed prior to the start of the project.
Late or Delinquent Payments
The customer agrees that late or delinquent payments will incur an initial 15% surcharge automatically. In addition, the maximum allowable monthly interest increase as stated by the Municipality’s Civil and Small Claims Courts will apply to any outstanding balance.
We understand that unexpected situations can arise. If you anticipate difficulty meeting the payment terms, we strongly encourage you to communicate with us before the payment becomes overdue so we can discuss options. Our goal is always to resolve payment matters professionally and fairly.
Premium Protection Plan Terms
Right Choice Roofing and Repair offers an optional Premium Protection Plan for customers who want extended coverage beyond our standard workmanship warranty. The Premium Protection Plan is available for $49.99 per month and can be cancelled at any time without penalty.
The Premium Protection Plan provides coverage for wildlife damage, storm-related damage, and materials and equipment, subject to a $500 deductible per claim. Full details of the Premium Protection Plan coverage and benefits are available on our Warranty page.
The Premium Protection Plan may be added at any time during the active warranty period. Coverage under the Premium Protection Plan begins on the date of enrollment and ends on the date of cancellation. Claims for incidents that occurred prior to enrollment or after cancellation are not eligible for coverage.
Warranty Callbacks and Response Time
All callbacks related to work completed by Right Choice Roofing and Repair are treated as priority. Upon being notified of an issue by the customer via phone, email, or text message, Right Choice Roofing and Repair will attend the site within 24 hours to assess the issue and rectify any warranty-related concerns immediately, free of charge.
The customer is responsible for notifying Right Choice Roofing and Repair of any issues in a timely manner. Delays in reporting may result in additional damage that extends beyond the scope of the workmanship warranty.
Warranty Transferability
If the property is sold during the active warranty period, the customer may request a transfer of the workmanship warranty to the new property owner by contacting Right Choice Roofing and Repair directly. Transfer conditions and eligibility will be reviewed on a case-by-case basis.
Limitation of Liability
The liability of Right Choice Roofing and Repair under the workmanship warranty is limited to the repair or replacement of defective workmanship as described in these terms. Right Choice Roofing and Repair shall not be liable for any incidental, consequential, or indirect damages arising from any roofing work performed, including but not limited to damage to interior finishes, personal property, business interruption, or loss of use, except where such damage is the direct and proven result of negligent workmanship by Right Choice Roofing and Repair.
Governing Law and Dispute Resolution
These terms and conditions are governed by the laws of the Province of Ontario, Canada. Any disputes arising from or related to roofing services provided by Right Choice Roofing and Repair shall be subject to the jurisdiction of the courts of Ontario. Both parties agree to attempt to resolve any disputes through direct communication and negotiation before pursuing any formal legal action.
Amendments and Updates
Right Choice Roofing and Repair reserves the right to update or amend these terms and conditions at any time. Any changes will apply to new projects only and will not retroactively affect the terms agreed upon for previously completed projects. The terms applicable to your project are the terms that were in effect at the time your project proposal was accepted and work was authorized.
Contact Us
If you have any questions about these terms and conditions or need clarification on any of the information above, please do not hesitate to contact us.
Right Choice Roofing and Repair
Phone: 416-651-8111
Email: Frank@rightchoiceroofing.ca
Text: 416-651-8111
Serving Toronto since 2007.